Sports / Live
duk88 is clear about what data we collect from your account, how we use it and what choices you have. This policy applies to every interaction you have with us — from opening your account to processing a Nagad or Bank Transfer transaction — and your access to this platform depends on your local law and eligible regions.
When you create an account with duk88, we collect the details you provide directly — your name, contact information, and the payment method details linked to your wallet or bank. This includes data associated with Nagad mobile-money transactions and Bank Transfer records, which we process to verify deposits, match withdrawals to your account and maintain accurate transaction history. We also collect technical data generated by your device and browser during each session: IP address, device type, session timestamps and pages visited. This data helps us keep your account secure and deliver the platform in a way that works on the mobile devices most of our Bangladesh audience uses. We do not sell your personal information to third parties. Where we share data with payment processors — such as those handling Nagad or Bank Transfer flows — it is limited strictly to what is required to complete the transaction. Data retention periods follow applicable regulatory requirements and our own internal review schedule. You have the right to request a copy of the data we hold about you at any time by contacting our support team through the channels listed in this policy. Access to this platform and the scope of data rights available to you depends on your local law and the eligible regions in which the service operates.
Transaction reference numbers and amounts linked to your Nagad deposits are recorded against your account wallet. We retain this data to resolve disputes and maintain an accurate deposit history for your records.
Bank Transfer details you submit are handled by our payment processing layer and stored only as long as required for reconciliation and account verification. We do not store full bank account numbers in your profile.
Each login generates a session record including device type, browser version and IP address. This is used for account security checks and to detect unusual access patterns that may indicate unauthorised use.
Where your payment is routed through an external processor, that processor operates under its own data agreement. We share only the minimum data needed to complete your transaction and confirm receipt to your account.
Not every interaction on duk88 falls under this single policy document. Understanding the boundaries helps you know which terms govern which part of your experience — especially when third-party services are involved in payment processing or game content delivery.
All data you submit during registration, login and account verification falls directly under this policy. This includes your contact details, identity verification steps and any records linked to your account wallet.
Deposits and withdrawals processed via Nagad or Bank Transfer are covered here for the data we handle on our side. The payment processor's own privacy terms govern data held on their infrastructure, not ours.
Browsing behaviour on duk88 — pages visited, game lobbies opened, session duration — is captured in our analytics layer and covered by this policy. No personally identifying content is passed to game studios from your session data.
Links to external sites, payment gateways not operated by us, and any third-party identity or compliance tools fall outside this policy's scope. Their own published terms apply to data they independently collect.
You are not a passive subject of this policy — there are concrete steps you can take to review, correct or question how your data is used. Start by logging into your account and checking the account settings section, where your registered contact details and linked payment methods are displayed. If something is incorrect — a phone number, an email address or a wallet reference — you can request a correction by contacting our support team directly. For a full copy of the personal data we hold about you, submit a request through the support contact route listed in this policy, and we will respond in accordance with the timescales required by applicable rules. If you believe data is being processed in a way that does not match what this policy describes, raise it with our support team first. We will acknowledge the concern and explain what data we hold and why. Your right to raise questions, request records and ask for corrections applies regardless of which payment method — Nagad, Bank Transfer or otherwise — is linked to your account.
Log into your account and open the account settings page to see registered contact details and linked payment methods. For a full data export, contact support with your account reference.
If your name, contact number or email is recorded incorrectly, reach our support team through live chat or email and quote your account ID. Corrections are applied after identity verification.
If you are unsure why a particular data point is held or how it is used, ask us directly. Our support team can explain the basis for processing any record linked to your account.
For queries specifically about payment-linked data — such as Nagad transaction references stored against your account — contact support and include the transaction date and approximate amount for faster resolution.
If you have a question about how duk88 handles your data, the right place to start is one of the contact routes listed below. Use the channel that suits your query — live chat for quick account questions, email for formal data requests, and our help centre for general policy reading.
Open the chat widget on any page of the site to ask a question about your account data, a transaction record or how a specific piece of information is used. Available through your browser on mobile or desktop.
Send a formal data request or correction notice to our support email address listed on the Contact page. Include your registered account email and a clear description of the data concern so we can respond accurately.
Our published help centre contains policy documents and account guidance you can read without contacting support. Check there first for answers to common questions about data handling, cookie use and account records.
Keeping your account data accurate and secure is a practical responsibility we take seriously — not a marketing phrase. Here is how we approach each area of data handling on duk88.
We use cookies to maintain your login session, remember your language preference and measure which pages are visited most. You can adjust cookie settings through your browser. Blocking session cookies will affect your ability to stay logged into your account.
Access to your account is protected by your registered login credentials. We record session metadata — device type, IP address and login timestamps — to identify access patterns that look unusual. If we detect something unexpected, we may prompt re-verification before allowing a transaction.
We retain account and transaction data for the period required by applicable regulatory rules. After that period, data is either deleted or anonymised so it can no longer be linked back to your individual account. Payment records linked to Nagad or Bank Transfer follow the same schedule.
When this policy changes in a material way, we will post the updated version on this page with a revised effective date at the top. Continuing to use your account after that date means you have had the opportunity to read the updated terms.
Below are the questions we hear most often about how duk88 collects and manages your personal data. If yours is not listed, contact support directly through live chat or email.
We collect the details you submit during registration — name, contact number and email — along with the payment method you link, such as a Nagad wallet reference or Bank Transfer details. We also collect device and session data automatically each time you log in.
We share data with payment processors only to the extent needed to complete your transaction. We do not sell your personal information. Third-party processors — including those handling Nagad and Bank Transfer flows — operate under their own data agreements for data on their side.
Log into your account to see your registered contact details and linked payment methods. For a full record of data held about you, contact our support team by email with your account reference and a clear description of the data you want to review.
Yes. Contact our support team through live chat or email, quote your account ID and describe the incorrect detail. We will verify your identity first and then update the record. Corrections to payment-linked data may require additional verification steps.
Retention periods follow applicable regulatory requirements. Transaction records linked to Nagad or Bank Transfer are kept for the period required under those rules, then deleted or anonymised. You can ask our support team for specifics related to your account.
Access to duk88 and the data rights available to you depend on your local law and the eligible regions in which the service operates. If you are accessing from a region where the service is not available, this policy may not apply in full. Check local regulations before accessing the platform.